Shipping is via USPS priority mail. I try to ship the Monday or Tuesday after receiving the order. Sometimes I will delay due to weather, due to my traveling to speak, or my being on holiday.

Charges: Packing, shipping, and handling charges are based upon the size and weight of the item.  With various Aroids (Amorphophallus, Arisaema, Sauromatum, Typhonium, etc.),Trillium, etc. shipping a dormant tuber or rhizome costs significantly less than shipping a fully emerged and/or flowering plant. As the season progresses, additional shipping costs must be added for the increase in size and weight of the parcel.

Cold Season Orders: I now REQUIRE the purchase of a heat pack for cold weather shipping (usually December - March, but occasionally November and April). If you question the necessity please contact me. Weather changes quickly. It is better to be safe than sorry. If you choose not to utilize one, returns and refunds are forfeit. 

If the weather / temperature in western Pennsylvania or at your location is damagingly hot or cold I will pause shipping until conditions improve. Please be patient.

UNPACKING / RETURN POLICY

​Pre-Inspection: All plants and tubers are inspected and (usually) photographed prior to packing and shipping. Tubers are inspected for soft areas, discolored areas, and moldy areas. Plants are inspected for irregular leaf and petiole spotting, insects, insect damage, and sunburn damage. Occasionally things can be missed or are not obvious at the time. Plants are summered outside and some sunburn related dry brown spots can happen. I will often message you to ask if a few spots or a damaged leaf are acceptable.

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Damaged Packages: If you receive a package that has obvious physical damage PLEASE photograph it from multiple angles. It is preferable that you do this prior to opening, but any photographs are helpful. This will aid in damage recovery from the USPS.

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Mixed Orders: If an item is received that is not the size, species, or variety you ordered; please contact me immediately. I will ask for you to send me a photograph of the plant / tuber. 

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Damaged plants: Plants damaged during shipping (frozen, cooked, broken petiole, severely crushed, etc.) please send a photograph of the plant. Please inspect leaves for what appear to be wet spots (possible freeze or heat damage). Packages sometimes get jostled (or tossed around) during shipping. In cold months I will add a heat pack, at cost, to help insure the plants arrive in good shape. If the weather is especially cold or hot I will pause shipping until the weather becomes acceptable. 

Broken petioles: please submit a photograph. I will grant a partial or full refund on a plant by plant basis. Plants late in the growing season (usually September - November) will have already produced their replacement tuber and are already nearing their normal dormancy period. 

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Crinkled leaves: are not subject to a return / refund. These plants often have thin and delicate leaves. It is virtually impossible to pack them without leaves being curled, bent, crinkled, etc. I do my best to double and triple wrap plants. Often the plants will need a few days to straighten out the leaves. If you are concerned please send me a photograph. We can diagnose the issue and I can hopefully lessen your fears.

Dormant Tubers: Dormant tubers (Aroids, Orchids, Trillium, etc.) are only guaranteed up to a week after delivery. Please open and check your tubers as soon as possible. During cold periods I will pause shipping but weather reports can be wrong. Be certain that tubers are firm, with no soft spots.

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Insects: Please inspect for insects. My insect regimen includes both green and non-green methods. During the growth cycle plants are summered outdoors. I utilize a mild granular topical systemic insecticide several times during the growing season. I also inspect a few plants at least weekly to be sure nothing has invaded from surrounding trees and shrubs. I have found no insect issues with Amorphophallus, Arisaema, or other seasonally dormant Aroids and plants.  Insects are not an issue for bare root dormant tubers as they are washed during the repotting process and often scrubbed with a soft toothbrush. Dormant sales plants are stored in separate containers. Potted plants are potted in fresh mix yearly. Rarely pill bugs (an Isopod, not an insect) will emerge from the bases of the pots. They do not damage plants and are a common occurrence with potted plants. These are often introduced to terrariums and are often healthy. If you find insects (aphids, mealybugs, scale, etc.) please photograph them. I have a mixed collection of plants and sometimes things do move about. I will suggest a proper green remedy to remove and eradicate the pests and offer a partial refund.

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*** If you request a full refund on a viable plant in relatively good condition, that I could otherwise rehab, I will ask that it be returned in good viable shape before the refund.

Please email photographs or questions:  harbingerorchids@yahoo.com

Please text photographs or questions:  (814)-574-2551